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  • My husband and I have stayed here 2 or 3 times and absolutely love it. For this upcoming labor day we made reservations for two nights to stay for our one year wedding anniversary (we will be arriving on 9/7, staying until 9/9). When we originally booked online, we booked the basic deluxe king room. I called to try and upgrade the room so my husband could be surprised when we get there on Monday. The first woman I talked to in reservations was somewhat rude. I called basically asking if I could pay to upgrade the room we initially booked. She said this was NOT possible and the only way the room could possibly be upgraded would be to wait until check in and speak with the front desk. I really didn't want to have to do this since I wanted it to be a surprise before we got there (and was shocked that I was even willing to PAY to upgrade the room and she still said it was not possible).I asked her multiple times if there was anything else I could do and she flat out said no. I called back and spoke to the front desk/reservations manager, Katherine, who was a breath of fresh air. She was sweet and accommodating! We have had nothing but great service every time we've stayed at this resort, so she was more of the type we are used to!!! I spoke to her and told her I wanted to upgrade our room to surprise my husband and when she realized we were celebrating our one year wedding anniversary, she offered to upgrade our room with NO CHARGE! I am blown away by her wonderful hospitality. Because of this small gesture on her part, our trip hasn't even started and she left a great impression (and I can't wait for my husband to be surprised!) Thank you Katherine for being wonderful at your job. I understand this is not the norm and you definitely went above and beyond by helping me out! I just want to let everyone else know that's thinking of booking here that this is how fantastic the staff is :)! Our wedding anniversary hasn't even started yet and Talking Stick Resort has already put a smile on my face!
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