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  • I would give a ZERO rating if I could... Awful experiences each time we have been to Pro Bikes in Monroeville First experiences were a few weeks ago. We were in the market to get a new bike for my fiancĂ©. We are just getting in to biking so we budgeted around 400 to 500. We walked around the store amazed at the overpriced bikes and we were shocked at the minimal selection within our price range. We finally got waited on ( they ignore you unless you are in the pricy bike area) and the salesperson was clearly irritated that we were not looking at bikes that would increase his commissions. He used every up sell technique. We walked out irritated and drove to Southside, Thick Bikes. We ended up buying an 800 bike. They listened to us and really cared that we purchased the right bike for our needs. They provided great customer service. Same routine repeated a week or two later when we need a bike accessory for her bike ...Went to Pro Bikes and felt like the invisible guy..no service Finally.... The final straw that has driven me to write this review... My older bike needed minor service to the pedal. First there was a screw up and the older guy at the counter did not properly tag my bike. I called to check on its status a few days later and I had to play 20 questions with the guy so he could figure out which bike was mine...to then order the part! Picked up the bike and put it in the garage. We went riding for the first time after the repair a week later. I guess we needed to do an inspection when we picked up the bike. I got on the bike to take a ride on the trail. The chain was off and the breaks were bent to the point that they did not work. Popped the chain back on but still couldn't ride. Somehow, my minor service requirement turned in to needing new breaks and other "tune up" work to be able to ride with my fiancĂ©. It is now in a different shop for a week for repairs to the "repairs" from Pro Bike. Save yourself time and stress... If you live in the east ... It is worth the drive to Southside... Local convenience will cost you
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