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  • This is the most disorganized restaurant I have ever been to IN THE WORLD, not just in Calgary. I go in and sit down, and there's no guarantee a waitress would come by asking how she can help. That's because when you're just one person, these waitresses think of you as less of a customer. They would rather serve big groups than individuals. You might think... well, that's because a big group tend to give more tips. Well, guess what? I happen to be a member of the Edgemont Club (the landlord) for years, so they should at least treat me like a typical customer especially when they know I'll be telling the trainers and the gym members about any bad experience. There's just no guarantee that a waitress will SEE you, let alone serve you. They're present, don't get me wrong, but that doesn't mean they know YOU'RE present. They don't have the habit of looking around to see who needs their assistance. They're usually serving big groups, cleaning up the lounge area or typing away on their calculators, or they just stay in the kitchen for a long time. One time I had to purposely call the restaurant number WHILE I was at the restaurant, because I knew the phone was at the front so the waitress would HAVE to come out to answer the phone. That was when I got her attention. And if you think you can just complain to the owner, don't bother. The owner will get defensive and his defense won't even relate to your complaint, especially when the complaint is related to his daughter (who works as a waitress there) giving dirty looks when you tell her politely you've been waiting. The owner would just say, "Sorry you had to wait but we were really busy, so your complaint is unfair and unwarranted." (I still have his e-mail to prove he wrote this.) Um... hello? Did you hear the part about your daughter giving me a dirty look? Want to address that please? (And that's when you get no reply.)
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