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  • I am not one to leave bad reviews because I work in customer service and know how impacting bad reviews can be. I've recently stayed in this property and was very disappointed. The room I was in air did not work since check in so they brought me two fans that were useless. But they didn't have any rooms to move me to there was no other options. The front desk clerk at that time said she would talk to the manager about taking care of that night for me. Mind you it's me and my two young daughters staying in this now hot room. Saturday and they let me know at 2:13pm that they have another room available to move me us to. It didn't have the towels and wash rags but was told to give them sometime to bring them back around. So when I made it back to my room that night and still had not received them and it's now 8:20pm. So my girls wanted to go swimming which we did. While I was down there I reminded them that I still had no towels and I was informed that they were all out but they have an early check out which she could wash and bring me the towels. There was also no towels to dry off from the pool in that area. So at this point I'm having to dry my girls and self off with clothes which is not acceptable. As I was leaving to head to Walmart to get towels and wash rags the lady at the front counter told me she had a reservation that cancelled in which she can get there towels and give them to me. But why did it come to this? Moving forward to today as I get my receipt which nothing was taken care of like I was told. I go to the front counter and was told because I went through I third party when booking the hotel that it was nothing that they could do. Mind you I booked through the choice hotel website which is the hotel website. Was told if you do not call and schedule through them over the phone at the exact location then there is nothing they they can do to adjust for the experience. This is unacceptable and would not recommend this establishment. I know I will never stay at any choice hotel due to this experience.
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