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  • I hate to denigrate a locally run place, but in this case, I don't really have a choice. I have used Coventry Shoe & Leather Repair a few times for shoe repair, and they did an okay job, but not great work. The storefront is rather dingy and they don't have great customer service. The first time I took in a pair of shoes to have the heel fixed, they put on a new heel pad. I wore the shoes the next day, and the heel pad began to peel off. I brought it back to them that day, and they said that they glued it on, but must have failed to nail it on. They fixed it right there, but still I was disappointed that my first experience with them was sub par. I saw that they also do clothing alterations, and shortly thereafter I brought them a pair pants that had a broken zipper, which they fixed adequately. I later brought in a few pair of dress pants that needed taking in. The fitting area is a dismal little corner with a loose curtain hanging in front of it. The seamstress took my measurements and told me to come back in a week. I picked the pants up on the appropriate day and took them home to try on, because I didn't want to use the fitting area again. I was very frustrated to find that the work was really bad. The the length was fine, but in the gluteal area, she had totally screwed up and it looked horrible. I took them back the next day, and tried them on in front of her, and she said that was the best she could do, and that she didn't work on pants like mine very often. I wasn't sure what she meant by "pants like mine," as they were basic dress slacks. And they were no longer wearable with the crappy work she had done. I asked for a refund, and was told that they wouldn't do that, because they had done the work I had brought the pants in for. I said that the work wasn't acceptable if it wasn't wearable, and in so many workds they said I was S.O.L. I told them that I wouldn't be back, which was disappointing to me, because they are pretty close to where I live, and I like to support local businesses. Nevertheless I'm done with them, and I hope my tale is a warning to others.
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