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  • I bought over $12000 worth of furniture from Bob's Discount Furniture Store and was talked into their Fool Proof Warranty Protection Plan which also includes Guardian Protection Products, Inc. On four separate occasions, I went to use the warranty service and was treated disrespectfully and dismissed. Every time, I was asked to send pictures and everytime, I was told they could not honor the service request. One was for ink, but they said they would cover lipsticks and ink and then from the pictures said it was dye. The second time was a rip in the leather caused by my dog and then they said they would only cover pet stains. The third was a cushion built in the sofa that was unbalanced and we were told we must be sitting on one side. The last time was the furniture arrived with wrinkles in the leather and they said we had to wait to have the leather stretch and after waiting 7 months we were told it was not covered. All the while, the plan states everything is covered. And, good luck trying to cancel the warranty. That isn't allowed either. There is a reason it is called, "Bob's Discount Furniture", but it should be called, "Bob's fall apart in less than nine months Furniture"!!!! Never again!!!!!!!!
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