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  • Sorry to be the nay-sayer in the group, but my experience was poor, bordering on bizarre. My 1950's Singer Featherweight needed servicing and I checked in advance that they'd be able to work on it and that they could get a replacement for the screw missing from my bobbin case. After I'd dropped the machine off, they determined that the missing $10 set-screw I needed was unavailable, and gave me the choice of nothing or a brand new $74 bobbin case. So OK, this is an old machine and stuff wears out; I said yes to the new case. When the machine was "ready" I asked to give it a spin in the shop before taking it home to Janesville. The bobbin tension was wrong making the stitching uneven, and it couldn't be made OK by adjusting the upper tension, so I asked for a screwdriver and made the bobbin adjustment myself. All the while, the clerk hovered and told me the tech had sewn on it for half an hour with no problems, it's a simple machine that only goes forward and backwards (to which I responded that, when properly adjusted, it does so IMPECCABLY), and then she asked whether I needed help threading it (I'd told her moments before that I'd been sewing on a Featherweight for 60 years so, no, probably OK on the threading thing . . . ). Anyway, I also told her that I had another Featherweight in the car and, assuming I liked the servicing they'd done on the one I was picking up, I'd be dropping off so i t could be serviced. As I paid and left the shop she never asked whether I was satisfied with the servicing they had done on the first machine, or whether I was going to drop off the second. It would have been an easy answer.
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