My wife needed to renew her membership card and she was in and out of that line in a heartbeat. That's rare. A lot of times customer service is slow. But I like large membership only box stores. I like this location because it's convenient. I can't seem to spend less than $100 when I visit. Their meat section has the most of any store around. They have the largest selection of lamb. Their produce is super fresh. The free samples don't hurt either.