I love this place and especially this location! They have the best staff! The only issue is that if it gets busy (as it tends to do in the summer) they get a little unorganized. Other than that they are on point, they have great suggestions when I am feeling something other than my banana with cream and they are always super friendly. I love BB and if i HAD to I guess I'd go to another location but if I am even 25 miles within this one I am going here. About their product, perfectly shaved ice and decision syrups and concoctions. I have never had a 'chunk' of ice, that is how finely shaved it is!