We purchased our mattress a few months back from the owner Ken. We had each side custom made, one side firm the other soft. After 1 month we decided that 1 side was too firm. Called Ken and he said bring in the topper and lets try a #19. Took it back brought it home and wala, sleeping like a baby. Ken and his crew run his business the old fashioned way. Customer service is top notch. Think about it, a custom made king size mattress from earths bamboo for under 2k. Doesnt get any better then that. Oh yea, 20 year warranty too.