| rev:text
| - Recently visited this location for a simple phone upgrade. Let's see, where should I start...
1. From doing my research before the in store visit, I was pretty sure which phone I wanted. After telling the representative who 'assisted' us what I was looking for he insisted that I buy the phone at Best Buy because they were giving away free TV'S with purchase.
I didn't want a tv, nor was that the purpose of my visit. I needed a phone and as a consumer, I chose to give my business to YOU (Verizon) as I thought that was the obvious choice. I appreciate the heads up on the deals their competitors were offering, but please just sell me a phone...
2. The phone I wanted wasn't available. The sales rep didn't offer to check the availability at some of their other stores but AGAIN suggested that I go to Best Buy...
I settled for another phone which was ALSO 'not available' currently in house. He told me however that he could order it and it would be shipped to my house in 2 business days and that I could come back and have them set uo the new phone and switch over all my info.
3. 10 days later... my phone arrives. I head back to the store to trade in my old phone and get my new one set up. After waiting for 40 minutes for a representative to be assigned to me... the rep (at the same store) tells me that not only can she not transfer my data (which I have had done previously at this location) but that I was not an authorized user on the account ( which would have been good to know when we bought the phone our first visit. The rep during this visit didn't offer any solutions just told me she couldn't help me an let me walk out the front door.
We call into Verizon and my husband has me added as an authorized user in just seconds. They set up my new phone over the phone and advise that all my data CAN be transferred on the cloud. They apologized for the poor service during my in store visit and referred us to the GO Wireless retailer a mile away.
The GO Wireless retailer not only switched over all my data (which somehow this Verizon store couldn't do) but they gave me a tutorial on my new phone and helped me find some accessories to go with. They told me that even if they didn't have the accessories in house, they work with other stores in the valley to get their customers what it is they want.
In summary:
You are a phone store... please do yourself a favor and keep retail in house. I understand I could have purchased the phone off their website, but I went to the store and waited in your lines to get the full customer experience and I can confirm that it was AWFUL. Don't be surprised when your joke of a store closes its doors and you lose your jobs to online retailers.
And a lesson to your sales reps...
Understand your products, know AHEAD of time what kind of inventory you have in house, and if a customer comes in looking to spend money, do yourself a favor an make a sale. IT'S YOUR JOB! I appreciate the heads up about Best Buy but please just sell me a phone!
Lastly, I'm not sure if I chalk this experience up to the lack of product/service knowledge on behalf of your employees or complete laziness but all I can say is... YOU CAN DO BETTER....
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)