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  • While I love Home Depot and have always had a good experience at this store, this review is specifically about the carpet I purchased from this store and had installed. The experience was awesome. I had just bought my first house and was pretty clueless about carpeting. I wandered into the store and was immediately helped. We discussed carpet, padding, installation... all my questions were answered. We talked about my needs and he actually steered me away from the most expensive carpet telling me it was more than I needed. He did up sell me on the padding but his reasoning was convincing and confirmed by my independent research. I had the basic measurements for the two rooms I needed carpeted so he have me a quote based on the carpet I selected. It seemed reasonable and the installation was on sale for $99 (regularly $139). I thanked him and said I needed to do some research before I decided. He encouraged me to look at other places and call him if I had any questions. After getting another quote elsewhere and being told some disturbing things by that company about Home Depot's installation (only one person comes to do the install, they don't take away the old carpet, they use day labor instead of professional installers, etc) I went back to Home Depot and was assured these statements were false. I paid a measurement fee (part of the installation fee) to have someone come out and measure. I went back to the store and got the final verdict on price... $200 cheaper than the original quote so I placed the order. The measurement fee was credited as part of the $99 installation fee. The installers called about a week later to tell me the carpet was in and to schedule the installation. The installation occurred 3 days later. A two-man crew showed up and did an excellent job. The carpet was stretched and tucked well (no gaps between the carpet and the wall). The seams disappeared within a week. The carpet is awesome, good texture and color. The old carpet was hauled away. They gave me the option of keeping the scrap from the new carpet. They even vacuumed the carpet before they left! The installation company followed up with me about a week later to make sure I was happy and to remind me of the installation warranty. Overall, it was a great experience shopping for carpet at Home Depot and having them install it. The lies that the other company (you've seen their TV commercials) told to try and convince me to buy their carpet were proven to be far from the truth (that's another review). I would highly recommend Home Depot for carpet and installation.
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