This is the worst I have ever been treated. I would never go back to this place. The finance guy acted like he was crazy.The finance guy Lou said I disgusted him after we told him we wanted to think about buying a Murano. I couldn't believe what he had said.He demanded to know why I thought we left money on the table and got really aggressive. I said its my money, and could believe that if I wanted to. This is when he started taunting me, I said give me my keys back for my trade and he refused. I asked him 5 times, he wouldn't budge, so I went inside the finance office myself and demanded them back(which they promptly did) we started yelling back and forth as this guy was calling me names and so forth. This all happened after we had been negotiating a deal, but felt it wasn't to our advantage, so we decided not to do it. I gave them one star only because you have to, otherwise I would give them minus 5 if I could. These people are sick to allow this clown to treat us like that.