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  • One star is too many. I brought my Yorkie here for grooming. Once. When I returned to get her, the groomer was in the process of finishing up. My dog was screaming at the top of her lungs in pain because he was grinding her nails down. When I asked him "wtf?" His response was "all dogs hate this... It's normal." When he stopped he handed her to me... And she was bleeding from her paws all over my shirt. He had ground her nails down to the quick and she wasn't screaming from "hating" the process... She was screaming in actual agony from getting her nails ground down. I asked for the manager. She wasn't available. When I asked for a phone call, that never happened. When I called back... Still not available. Accidents happen. I get it. But when a dog is screaming , that means they are in pain and you should stop what you're doing. Sooooo pissed. Wouldn't recommend this place. There's another place across the street next to Valle' Luna. MUCH BETTER. Regarding the patronizing response below..... You should have called me when I requested it months ago. Trying to save face after the fact on yelp is cowardly. Seriously folks..... Hot Dogs and Cool Cats is across the street next to Valle Luna. They are 1000% more professional and talented than these hacks.
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