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  • The issue with home warranties, you don't get any input into the company who responses to your issue. I was assigned Papworth Heating & A/C when I called because my Air Conditioner was not working. There is no sense of urgency, in fact when I called them they were at lunch then when I called back after their designated Lunch hour they stated that they had not even responded to this mornings phone calls yet. I waited for a call back but could not wait forever, I tried calling Home Warranty to see if could get emergency service since it was an air conditioner and said since the upstairs unit was working that would not qualify for emergency service. I called another air conditioning company we had worked with in the past they had someone working on my airconditioner before Papworth even returned my phone call. I even called another Air Conditioning company I found on yelp, since the other company was running into another issue they could not figure out they said the earliest they could have someone out was that afternoon (same day). When I finally heard back from Papworth Heating and Air they said they would try to get me in within the next couple of days. There is no sense of urgency in this company, don't bother with home warranties.
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