| rev:text
| - got a good heavy blonde highlight result from the owner.
my hair base is a honey blonde and i had both older (all over) and newer (6 months old crown only) highlights. i went in for a highlight consult before i bought a groupon to assess experience. i thought the consult could have been MUCH stronger but i felt comfortable that she knew what she was doing. she wrapped a full head, processed with heat (but would have preferred to process without heat given we were bleaching on bleach--never a good idea), washed, conditioned, cut and styled in about 2.5+ hours which is about standard in a busy salon but fast for a personally owned one (IMHO).
the pros:
* it was mostly a quiet service (i hate smalltalk)
* it was a quick but pretty precise wrap (thought it could have been closer to scalp)
* i got a full head, cut, and style for $60 with groupon
* i got the color and cut result i wanted and i'm a super picky client
the cons:
* they don't quote a service price upfront which included no mention of a $10 extra product charge
* condition of my hair, not bad but not good, which was to be expected but i saw what i consider to be too much breakage that she was downplaying but would have been less so processing without heat. i'm going to condition the h3ll out of it for the next few weeks
* i asked for sliced foils (that results in chunkier highlights) and i got weaved. when i asked she why are we weaving them, she said that with a week old root regrowth that slicing would look bad (i disagree because slicing is the way i like them done). i thought her advice sharing could have been handled better, but i let it go
* i didn't want my ends bleached (i was willing to deal with reverse "hombre"), though she did reduce the peroxide at the ends with a 2nd mixture, it was still touching the higher mixture at midshaft, given the way she foiled)
* heat processing on already processed lightened hair but i didn't speak up and tried to rely on her expertise
* the owner had a tendency to complain about her staff and about not being able to find good talent (true but unprofessional to me). besides that, which i could live with, this tells me that i would never use another person in her salon if she weren't available (not good for her business)
the owner, as should be expected, was diligent about product (shampoo, conditioner, shine emollient) and service upsells (glaze, toner, deep conditioner) and i didn't want any of it. while i understand this, i don't buy salon product (EVER) as i get it at wholesale so at first i just didn't respond but eventually i said i have more product than i could ever use in a lifetime and that even if i weren't, that i'm on a tight budget. but she continued to push when it would have been more appropriate to concede on the extras to push up the cost total.
the owner is going to do things her way if you let her. if you're ok with that, then good, if you're an input and very hair tech knowledgeable client such as myself, you're going to get resistance.
overall, the service itself was good, the customer service was soso but i would go back for either a cut or color and i would insist upfront no product and service upselling
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