Paul and his mom are great but the other crews are not. If it was Paul and Luzia every time it would be 5 stars still but the last year has been a different crew and they skip things, show up hours early and just hang out in my driveway for hours (per my neighbors), consistently ask to come early because they finish their other jobs way early (which shows stuff is being skipped). I once had proof that they hadn't even vacuumed an empty guest room that we have from October to New years eve. That was the last straw for me. We have a 4 bedroom, 4 bathroom house with a completely finished basement and the new crew would be in and out in 1.5 hours. That says something. and not something good.