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| - I have visited this office twice -- once as a parent of a patient and once as a patient -- and the purpose of each visit was skin-cancer related (and thus covered by my insurance). However, I have been shopping around for a dermatologist for more cosmetic reasons and have been using checkups as kind of a try out.
The pediatric dermatologist was polite, prompt, efficient and patient enough to explain each step of the process to my adolescent son. She did not elaborate in any area, nor was she receptive to answering any off-topic questions (e.g., we came in about a spot on his face, but when I asked about a similar spot on his arm, she seemed to suggest that I would have to book another appointment for that issue). I am willing to bet that she was following a policy, because she was wonderful in every other way.
The dermatologist who treated me was all business to the point of being kind of humorless and curt. It was kind of like she was reading a script and this appointment was the last thing she wanted to do that day. However, she did take the time to mention that I have tiny bumps under my eye that could easily be fixed with a cosmetic procedure. This was weird, considering what happened next.
I know better than to expect cosmetic services at a medically necessary appointment, but when I asked basic questions about skin care appointments (e.g., what to expect, the price, after-office hours, etc.), the dermatologist acted like I was trying to pull a fast one. She shut down my questions and told me the receptionist could answer any question not pertaining to that day's visit.
While I understand the policy, the interaction was needlessly tense and weird.
I like prompt, polite and professional, so I would have come back, had it not been for the reception desk. All four or five staff members in that glass cubicle give off the most unwelcoming vibe. When a new patient walks in, no one greets them or lets them know that someone will help them in a few minutes. There's a sign that asks patients to stand in a specific spot and wait. So while the staff sits inside a glass cube, not interacting with any patients, a newcomer awkwardly stands there, waiting for something to happen. The staff doesn't even make eye contact with you. They don't speak very loudly behind the glass and they don't even crack a smile. It's the weirdest thing.
And, yes, that other reviewer wasn't exaggerating. The staff members do gossip (which they do in a louder voice than the one they use to talk to patients). Awkward.
I had already paid my co-pay, so there was no real reason for me to stop at the reception desk on my way out. But I was flagged down by an equally grumpy staff member. That's when I figured out Vujevich's business model.
It all made sense at "check out," when I was staring at bottles and ads with Vujevich's name plastered all over them. They tolerate medical visits covered by insurance because they hope to convert you into a cosmetic patient so you can pay for big-buck procedures and Vujevich's skincare line. If you get the impression that they can barely tolerate you and your moles, you're probably right. Your moles don't bring in the big bucks -- crows feet and wrinkly necks do that. That also explains why the staff greeted a couple women who waltzed in by name.
Some people may not mind the elitist vibe of the office, but I'm not interested in channeling my time, energy and money toward negative environments.
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