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  • I would have given pizza Italia a better review but because of the circumstances I've recently encountered with them my rating has declined. I've been ordering from there for a while and can't believe the responses I received. We ordered 2 pizzas at 4:30 and were told 45 min for delivery. It took double that time for the pizza to arrive after I called and asked why it wasn't here I was told it will get here when it gets here due to traffic. I understand there's instances when there's traffic or what not but the way the pizza arrived was cold and with tough cheese. I have 3 children so I then needed to take them to dinner when I'd already paid for dinner. I called right after the pizza was delivered and told them I wanted a refund and they could come get the pizza but they said no , the manager wasn't there and there wasn't a reason to come back and get the pizza to call and talk to the manager tomorrow. So after getting off the phone I'm very displeased because I'm now being asked to return these pizzas which have been in the garbage and return them to get my money back. I told them to come get the pizza last night , I'm a busy mother and I'm working. I don't have the time. Also when telling the manager I'm probably not ordering from there anymore he told me he would understand. Very horrible business . I will not order from here ever again .
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