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  • 7 months in our new home. Our AC has broken twice in the last month. DR HORTON seems to think that this is a warranty service that can be tended to 3 days out... In the middle of summer... In Arizona... It's well over 100 degrees right now before 9am and it's not getting any cooler. I hope my wife and kids can survive this. You are failing us as a builder. I will continue to spread the word to my friends, family and network. This is completely unacceptable. All of this because of a terrible installation via Chas Roberts in the first place. 4lbs of "excess" freon according to the tech that came out to service it last month when it stopped working. Said they would most likely have to come out and fix it again soon. "Customer service" is non existent. Might as well call it the "I understand you're upset line" Arizona deserves a better air conditioning company than Chas Roberts. Unfortunately for us if we don't wait for Chas and use another company we void our warranty. You are borderline criminals and should be chased out of town.
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