WE LOVE DUNN! My story is too long to share but we had several horrible experiences with our former orthodontist. No communication, not following their designed treatment plan, long waits, etc. We had received several referrals to Dunn so once we were no longer in contract with our previous ortho, we cautiously decided to get a second opinion from Dunn. I AM SO GLAD WE DID!!! When I called to make the appt, I was informed that they could not see us if we were in contract with another ortho. That alone was incredibly impressive to me. When we came in for our appointment I was warmly greeted and introduced to all of the staff. We were shown around the office. I instantly felt like I was apart of a family being welcomed into a home. The communication is phenomenal. They answered questions I didn't even know I should ask. Their payment plans were custom made for me. I gave them the name of the friend who referred us and a few days later my friend emailed me to tell me thank you for using them as a referral. Dunn didn't have to say anything to my friend, but they did and my friend got a reward for it! If you are looking for an orthodontist, please allow me to save you time and frustration. COME TO DUNN FIRST!!! You will be so glad you did!