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  • Meh, I've experienced better. Basically, the service is not good. Nothing like a Mercedes dealership usually treats their customers when their car needs serviced. I have been to Fletcher off Sahara, as well as the Mercedes dealer in Carlsbad, CA. My service experiences at either of these establishments was much better. This is the 2nd time I've gone there since the move from the Sunset service-only location. I needed an oil change and some minor repairs. Car was there for a week. They claimed I had an oil leak, I explained it was probably from a previous accident I had been in- the engine had never been cleaned after my oil pan was ripped off the car. They kept the car to monitor, all in all, I called them 5 days later to get the car back and hear they couldn't find a leak. Also claimed that my oil pan gasket was not a "factory seal." Even though it was replaced in 2006 by Fletcher's Sahara location! This was more frustrating to hear than anything else. They gave me a brand new C class loaner :), which boosted them to an A-Ok rating here on Yelp. I actually joined Yelp to leave this review. I have been battling with using this dealer out of convenience, or finding a private mechanic or going back to Fletcher on Sahara. The icing on the cake was my freshly gouged rim, that had apparently been smacked on a curb AFTER the car wash that's included with service. The rim was clean, and had fresh yellow paint and a chunk missing. My car is 8 years old and has damage to the rims already, but it's still disheartening to get it back only to find someone else has taken a chunk out of one of my wheels :( All in all, not happy with this dealer. Fool me once, shame on them, twice shame on me... Pros: loaner for a week, actually took care of some of the repairs for free (sort of). Experience of dropping off and picking up was convenient and quick. Cons: took a week to do an oil change, lack of communication, charged me an hour of diagnostic, only to find nothing (hence the "free" repairs I believe- I didn't question anything, I got out of there for $200- that's cheap for any Mercedes dealer having your car for a week.) I'm sure they are more courteous to someone buying a new car- and I shouldn't complain, I had a beautiful loaner...but definitely not a mechanic I'll be taking my car to again...
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