| rev:text
| - I did not have a good experience at Big Bell Kia. They could not locate the vehicle I wanted locally, nor could they get a VIN number for the vehicle I wanted out of state. I did not need the actual vehicle right away, but I did need to complete the transaction right away, to ensure that I could use the Cash for Clunkers program.
I was in the dealership for 4 hours on 7/26/09 working with Nate, the salesperson, and JJ the finance guy. To be totally fair, I did test drive three models of vehicles, so take that into consideration to the time frame.
Interestingly, Big Bell Kia (Which is rather small actually) initially told me that I should hurry up and buy the car because the Cash for Clunkers would end in a matter of days. Later when they could not find the car I wanted, they changed their statement to I had "plenty of time." I really didn't appreciate the attempted manipulation.
Big Bell Kia said that they could get the car at the Tucson Desert Kia dealership, but the dealer wouldn't call them back with the VIN. I managed to get in touch with this dealer and was told that they did not have this vehicle.
I did manage to find 2 of the specific make, model and color in the Phoenix Metro, which leads me to believe that Big Bell Kia was either being intentionally deceptive, or completely incompetent.
When I went back into Big Bell Kia to get my deposit back, I was made to wait 30 minutes while the sales people had a pow-wow in someones office. I watched the entire thing. I don't know what they were talking about, but it takes one minute to run a credit card.
Then I was accosted by the owner. She started out saying that she was "disappointed that they didn't get my business, and what could they do to earn it back." I said have the car in the parking lot, or have a VIN to complete the transaction.
After that the owner got REALLY NASTY. I told her that the matter was closed and I was done with the discussion, she kept being nasty, and I had to walk away.
The cherry on the crap Sundae of Big Bell Kia was when Nate, the salesman I worked with (who was initially quite pleasant and easy to work with) called me the next morning 7/28/09 and was equally hostile with me.
Nate said that he spent the day driving to get my car. I know this is not true for a fact, because Nate told me yesterday 7/27/09, that he was still trying to locate my car. at 2:00 PM yesterday 7/27/09, when I called him, he was still in the office. When he called me 7/28/09 he then claimed that he missed spending a day with his kids because of me. I told him on 7/26/09 that it was not necessary to skip a day with his kids, just to locate my vehicle, get the VIN, and complete the sale.
I actually told him to spend the day with his kids, and not to worry about getting the car to Phoenix, but just to get the VIN number so that the sale could be complete. I told him that I was willing to wait a few days for the car, if my clunker was processed.
I bought the car at a different dealership, for $500 less than Big Bell Kia and in just over two hours.
Take this and all other reviews with a grain of salt, there are three sides to every story, but this was my experience and I would not recommend Big Bell Kia due to the inappropriate nature of the owner and employees.
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