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| - The mark of a company's service is how they handle mistakes or issues. In this case, I purchased an "Open Box, Like New" tv from this company, via eBay. What arrived, via truck line, 5 days later was indeed an open box, but the styrofoam casing on the inside was nearly all removed and the TV looked to be damaged. I was not able to personally inspect upon delivery, so we signed off with the truck company that we would inspect later. Upon full removal and viewing, the bottom portion of the screen was damaged and there was some missing contents.
Walts was in constant communication throughout the whole process. We chatted via ebay mail and direct email. I kept expecting a non-response and to be left "high and dry" or to be told that "sorry, you signed off on the delivery". They did neither and saw the transaction all the way through delivering a perfect TV. While the process took some time(5-days to deliver, 5-days to ship back) they surprised me with expedited freight to deliver the TV.
Mistakes and issues will happen, but it is how your recover and "make it right" that says a lot about a company. Natalie, Tricia & Ashley all did an amazing job at customer service!
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