I recently stopped into your store to see what was wrong with my vacuum. Your clerk/repairman spent 30 seconds looking at my vacuum cleaner and informed me that it would be approximately $300 to repair, and that the clutch was shot. Since the vacuum is only worth about $350 new, he generously suggested trading it in on a new one, and I would be given $100 off. Today I spent about 15 minutes watching free YouTube videos and 10 minutes fixing my vacuum. I didn't even need to purchase the replacement clutch, which happens to be a $35 part on amazon (and where I'll buy one if in fact that part ever does break on my vacuum). It was free to fix, and took less time than driving to your store. My only question is, do you attempt to scam all of your customers this way?