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  • UNETHICAL BUSINESS PRACTICES ALERT For all those who ordered a cake in advance: make sure you pick it up the day you said you would, if you come in a day later they will not give you your cake or issue a refund! I ordered a cake for thanksgiving and was supposed to pick it up a day before the thanksgiving, but got caught up at work. I called them to inform that I cannot get out of work on time to get the cake, and that I will come to get it the next day (they were open until lunch). The cake was already paid for. I was told that it is impossible, that they cannot give me my cake or a refund the next day. I spoke to the manager, and asked a reason why they cannot give me my prepaid cake before. All I got in response was: "it's our policy, u get it today or get it at all." I ordered cakes from other bakeries and none of them would take advantage of their customers like that, they would happily save the prepaid cake so you can get it a day or two later. But suzuya will resell your prepaid cake the next day because "it's their policy", needless to say will never give them my business again.
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