I have been trying to get my handicapped son's lifeline fixed for years and now they claim they don't repair the lines to his house. Tech said get a hold of his landlord. He has no landlord. Now a field supervisor is supposed to call. He is buying his condo. Why didn't they tell us this years ago? I'm ready to call Contact 13. I canceled my Century Link bundle for COX and they won't give me tech support for last few days of service.