Clean... well organized and very knowledgeable staff! They have a new location next door in the Galleria Mall and it has a great dog wash as well... Although my dog is terrified to get into it...it's set up so beautifully... fluffy white towels, brushes and treats for the dogs ( or cats)...
The staff is so patient in answering my questions and helping me make well informed decisions...
I would give it 5 stars but they didn't carry a certain product I use daily so I have to get it elsewhere...