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| - "Get the f*ck out" - VP of Operation Mr Grattan of Music Box Supper Club (where Rusty Anchor is located) to my friends and I.
On Saturday June 3, 2017 I brought myself and my best friend, the bachelorette, to your club to enjoy her bachelorette party along with a group of friends. Approx. 1 month ago I called and spoke with your staff and was able to reserve a table for the 20 people in our party with no problems. The morning of the 3rd, I called and left a voicemail to confirm the table reservation and my call was returned in a swift manner to confirm that yes, we had a table for 20 reserved under the name of "The Bride".
We arrived at your establishment at approximately 11:15pm and when "The Bride" asked your VP of Operations, Mitch Grattan about our table, she was told that "We don't reserve tables. We don't do that here". He turned away from her and I came over to inquire about what was happening. He again spoke very rudely to me and told me that is not something that is done there. I told him that I had spoken with multiple people about this, including that morning, and that if he did not know anything about it to please point me in the direction of someone who did. He told me to talk to another gentleman at the front door who was taking tickets (a tall African American man who's name I do not know), who informed me that he only worked for the promoter and didn't know anything about tables. At that point I caught eye contact with Michael again and asked him who else I could speak with to get the situation straight. He said "nobody. Can't help you". I said that I had spoken with someone on the phone that morning who dealt with bookings and asked if they were in the building to which he replied that if I had a problem I could "take your money and get the fuck out my club". At this point he was yelling in my face (and while the music was loud, he was standing over me pointing and yelling in my face). I turned away from him to go into the club and gather my friends so we could leave.
What I did not see was that apparently he followed behind me in an attempt to grab me and another member of my party asked him to let me pass, and told him that I understood what he was saying and to "Let it go please. We understand". He then replied to her that she could "get the fuck out" too. I sincerely hope that he was not attempting to physically grab me, but with the way he was acting, I do not believe that is out of the question.
To top it all off, when I went to get the rest of my party, they were actually sitting at the table that was reserved for us - "The Bride's" name on it and all, just as promised.. I found one in the bathroom, crying profusely. We gathered ourselves and proceeded to leave the club.
In the end, I am not only appalled, offended and angered that someone from your organization behaves in this manner, I also find it unbelievable that he has no clue of simple policies in your club. If there was a mistake on who handles the bookings, I can understand that but he was so outright rude from the beginning and unwilling to even try to accommodate us it was an immediate problem. A mistake can be rectified and apologized for. A mistake can be forgiven - but what he said to us and how he treated us cannot. There is no excuse for his language and ill will towards us. No one was loud or belligerent with him - other than to be heard over the music (which at one point I did say to him that I could not hear him because of the music and I moved closer to the podium to speak with him. At that point he started walking away from me, then turned and told me to "get the fuck out" when I asked him who I could speak with if he couldn't help me). There is absolutely no excuse for half of the party leaving this event in tears. No reason for him to be so belligerent towards us and I would hope that there is some sort of consequence for these types of actions because his behavior along cost you at least $1k that night (20 people admission + drinks etc. for a bachelorette party!), not to mention the word that will spread with the people in my party and those that witnessed it as they were trying to enter.
After a horrible experience for a bachelorette party, I contacted managment of both Tropical Cleveland and Music Box (Colleen). Both replied and apologized completely for the events that transpired with their VP of Ops, Mitch Grattan. (see above). Unfortunately, after the matter was closed, someone who manages the Music Box FB account decided to come back and post a blatant LIE as a response, saying that we got physical in the encounter. This did NOT happen and I am seriously offended that they would even suggest this about my friends and I, without actually investigating first or providing any proof. I have asked them to review cameras of this incident because now they are lying on my name and reputation in public and that will not stand.
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