I am blown away! I went in looking for a specialty box - came out with 4 bottles of my favorite wine - I had no idea they carried.. We saw the store and thought we would see if we could get lucky on the box. No luck but they went out of there way to call the vendor to check to see if they could get it. Would you believe Trish called me back the same day - no seriously, she actually called me back. I've had store after store tell me they would check and call me back, never to be heard from again. To top it off, they promise to have the best price on wine - and they did on my favorite - I did see another that was a couple of bucks higher but they asked me where the lower price was and feel they would check it out and give you the lower price. I am still very appreciative that she called me to give me the news on the box and said that we could keep checking during this year to see if they could get one for me. I am sold and a customer from this point forward.