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  • This was the worst experience I've had in my 40 years of going to salons. I was referred to this salon by my mother. She sees Corrine, who always does a fantastic job on her hair. I was excited! Corrine was not available for me to book so I just picked a stylist online. I picked Josie. I got a bad vibe as soon as I walked in the door. No smile, no introduction. I asked if Josie was in, and she said "I'm Josie." as if I were an idiot. Bad vibe starter. I showed her a picture of what color I wanted along with the highlights. I asked her to please get as close to that as possible along with the easy cut. She said "Well that's a picture." 2nd bad vibe. I said, "right, please just get as close as you can." She then proceeded to tell me what the total would be. $185. I about fell out of the chair. Shampoo, cut, all over color, and partial highlights. Oh and there was an added $25 charge for 'toner' and another $15 charge for the 'chromematic.' 3rd bad vibe Having been in salons all over the country for the last 40 years, I was stunned. If we were in downtown New York or even Scottsdale, I wouldn't have even blinked an eye. But Gilbert? Come to find out Josie is the owner. Ahhhhhh. I was not impressed with the entitled, spoiled brat, snotty CeCe, who was working with her. She was THE rudest stylist I'd ever seen. The only time she smiled was when she interacted with her co-workers, not her customers. She was so mean to an elderly lady, 4th bad vibe, that came in as well as a man who walked in for a cut. 5th bad vibe. She was very short & snotty to people as if she had better things to do. Hey CeCe, when you're in the service industry it'll help you and especially your tips to at least act like you're appreciative of your customers. EVERY ONE of them. I felt so bad for that elderly lady. By the way, you blatantly opening the door after I got some food, because my appointment was going on 5 hours and I was starving, was pretty rude.Then you have your mom go & get Taco Bell. 6th bad vibe. I love my cut and my hair is super smooth and soft. The cut..ok. I told her I curl & swipe my hair back so it's out of my face. She proceeds to curl my hair INTO my face, forward. The color, just ok. People come there to feel better about them selves. You never know what battle they are facing and maybe a heartfelt service with a smile can make all the difference to them. I felt as if I was asking for a Unicorn horn to be attached to my head, have my hair shaved every 3 inches and every strand to be a different color. All I wanted was my hair to look close to the picture I showed. That is all. And I sure as heck didn't expect to be there for 5 hours. Unbelievable. I've gotten better service, made to feel like a queen, a better color & highlight and a kick ass cut for under $100, WITH tip. Nothing extra was done that warranted the bill to be $185. I have never been so frustrated in all my life when I've gone in to feel good and revived. EVER. 7th bad vibe I paid what she asked and I will not be back. Suggestions from a customer's standpoint: As soon as someone walks in the door - SMILE Offer water SMILE Acknowledge customers who enter the salon immediately. I watched a few stand there for a while. SMILE LISTEN, LISTEN, LISTEN to your customer. SMILE Be honest with your ability or inability to pull off what they ask for. SMILE Treat EVERY customer with respect, CeCe your attitude is horrible. SMILE ACT as if you're happy they have chosen YOU and your salon. Especially if they are a first time client or walk-in. SMILE If you know the appointment is going to be longer than usual, communicate that to the client. SMILE Offer product to buy SMILE Ask to book their next appointment. SMILE
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