I bought a latte.....no wait! Actually, I bought coffee and espresso and two lattes and something to munch on (not all for me I had a friend with me). When I ordered the 2nd latte I sat down and realized I didn't have any foam so went back to the counter to ask for some and and she wanted to charge me!? Really!? Maybe it sound petty to you but I like my lattes fixed a certain way and foam is the best part! It's all about customer service and considering I had just spent over $25.00 a little foam wasn't much to ask. Good coffee. Bad customer service.