The tween and I decided to check out the Northtlake location since it was 2 doors down from Firehouse Subs. The place is dimmer than some of the zillion other fro-yo shops in Charlotte. Prefer brightness. The young clerk did not seem very personable nor offered any recommendations. We too noticed some of the inoperable machines. We did sample a few and decided on the White Chocolate Mousse and Cupcake flavors. They were just ok and did not have a creamy consistency. Cupcake flavor was also a mint green color which threw us off. I would have gone with a pink--like sprinkles. There were plenty of toppings and syrups. The tween wanted marshmallow sauce and it had been cooking in the well for too long and was like monkey glue. We told the clerk and she was could not care less. Personality goes a long way. Anyway, after paying she gave us a 10% off for next visit which will probably remain unused.