Visited here again on a Sunday. Apparently Sunday hours are new to them, and they were completely unprepared.
I only have an hour long lunch break and they took the most of it. The server kept b*tch*n about the kitchen, but never delivered on the promise of refills, expedited service, and eventually a comp (she promised to comp a messed up meal, but never delivered).
After all of the server's complaining about the kitchen, they actually delivered a very tasty breakfast...no complaints there. The food was awesome, but outside the kitchen it was a disaster. Service imploded on itself. It was so bad that the restroom completely lacked paper towel. So I just walked over to their service stand and grabbed a bunch of napkins.
There's tremendous potential here, but if they don't get their act together quick they're going to go under.
Here's a nickel's worth of free advice for the owner/mgt if they actually do the right thing and read these rants:
*Hire a real kitchen staff (we saw people walk out due to the wait)
*Must improve the service levels. Start by professional dress and work your way up to promises kept.
*Keep the washrooms clean...if you can't keep those clean diners quickly become fearful that the same lack of cleanliness is going on in the kitchen.