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  • If I could give zero stars to this establishment I would. I have never been so angry to where I have wanted to write a bad review on Yelp!! My experience with service king started out ok and one of the employees, Kyla was super sweet and helpful with us all the way up until I picked up my vehicle and paid the deductible. After picking up our vehicle and leaving service King, my baby, boyfriend and I headed home which is only a few exits off the 215. We weren't even but one mile away from service King when we kept hearing our car make a horrible noise in the area of where the repairs would have been. The noise was so bad it sounded like my car was going to fall apart right on the freeway. We were able to call Kyla right away and explain what was happening and she advised us to bring it back so we got back on the freeway and headed back to service King. We barely made it off the freeway and my car completely shut off. Mind you it was almost 105 that day and I had my baby with me!! They drove my rental back to us and sent us on our way and called the next day to say that there was "catastrophic internal damage" to the engine and had to wait for the insurance company on what to do as far as the vehicle went. A few hours later I called back and spoke to the general manager about getting my deductible credited back to me since the repairs technically were not completed accordingly and because I was inconvenienced because of this situation and she had the nerve to say "well you have your rental don't you?" EXCUSE ME?? IS THAT THE POINT?! having been in management before I understand frustrating situations but I do know that is not how you carry yourself as a general manager!!! So I said well I need my money back since you still have my vehicle and she said that her manager said I could not get it back since the repairs were done. REALLY?! Were the repairs done when my engine is not fixed?! This kind of behavior is unacceptable and I advise anyone to not send your car here even if your insurance advises you to do so. So you have my $1000 deductible that I paid for and the $7000 from my insurance company and you still have my vehicle, now tell me how this makes sense!
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