Bill saved my pool. I moved into a new home and had a pool that was drained. I unfortunately hired a different person off craigslist who did a terrible job. He added water and start up chemicals, as well as installed the expensive color changing LED pool light I bought but never came back. Turned out the pump was old and the filters were in bad shape. (didn't work) so after a few days the pool turned green. The other pool guy literally went MIA (wouldn't return my calls)
I called Bill and he replaced all the filters in an extremely fast fashion, was patient and walked me through using the pump. (He even used a black sharpie and wrote on each piece of the pump so I would know how to use it in the future. Absolute pro!)
About 2 months later my expensive LED light burned out. Turned out when the first pool guy installed it, he stripped the screw and put the light on improperly; this flooded the light and damaged it! Too bad my light warranty doesn't cover water damage!
Bill came back and was able to get the light out and fix the stripped screw. His prices are fair and he is seriously a pro.