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| - I went there once for a bio-gel refill. The girl told me over the phone it was $38 for the refill but once I sat down, my person, Linda, tried to find every reason to charge me more. First she said my nails needed a new set which was $10 more - not 38$. Once I accepted the new price, she asked me if I wanted my cuticles trimed for another $10 more. I was so confused because a NEW set for $48 should include cutting of cuticles so why are they charging me $10 additional for that?! $58 for a new set now?! I've been to 15 places from Vaughan to Richmond Hill to Markham, and Newmarket and never paid $58 for a new set! On top of that, shouldn't a refill be to take off my existing bio gel and replace with new gel??
Then 20 mins into doing my nails, I wanted to add some designs on my nails and asked her what kind of designs they can do. She said she can't draw any designs but only add stones on for me - $5 for EVERY stone I wanted to add. What kind of amateur place was this that doesn't do nail designs first of all??
And then trainwreck continued.. Not only did Linda struggle to get her UV lights to work - she changed 4 different machines and couldn't wrap her head around why they didn't turn on. When she finally got one to work, the UV lights were so strong they started burning my nails. I told her the UV lights were hurting my nails, Linda gave me a nasty look and told me that she's been doing nails for 10 yrs and it's normal to feel pain under the lights. I told her I've gotten my nails done for 15 yrs and only felt a slight sensation from cheap gels in the past but never to the point it hurt this much. She continued to challenge me and told me I was wrong. Wow...
She had the worst attitude and customer service skills I've ever experienced. She had NO personality, but just constantly tried to find ways to upsell! It's not the cost that really upset me but really it was the lack of customer service, her aggressive attitude that pushed my business out the door! It wasn't until I told my friends and family about this horrible experience did I learn that a few of them had similar experience with that Linda girl in the past.
Never go there for your nails!
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