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  • Am having a tough time with this review. The order I received had such potential.....only problem is, I didn't receive the order that I ordered. I ordered the sampler basket (which came and was good) and also the broccoli and cheese pizza which I have never had but was very intrigued by the description. Problem is, I still haven't had a broccoli and cheese pizza. A buffalo chicken pizza arrived with my order, looked great but was loaded with onion and I detest onions. So I did enjoy the sampler basket but called the place about my wrong order. The friendly girl that answered the phone explained that yes, wrong deliveries get made frequently but they would get the correct pizza out to me. But by then I would no longer need the pizza as the sampler basket had satisfied my hunger so I asked if she could refund just the pizza portion of the order. She said yes but I would need to speak with a manager to process. Friendly manager came on the phone, I explained my situation, he also said yes, frequent wrong deliveries are made (seems like something they should address) and he could get the right pizza out to me quickly or refund the pizza. I asked for the refund and he said no problem, he would process. Well......a couple of bank statements later and the refund never hit my account. Such potential here but unfortunately, Cardello fell short of expectations.
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