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| - Fantastic customer service! If you don't want to read a detailed description of my experience there, scroll down to the last paragraph.
I've had several surgeries on my foot the last two being joint fusions. I have the horrible orthotics that no one ever wants to wear, but if I don't I'm looking at future joint fusions. I'm also waiting for insurance approval for bilateral knee replacements. That being said, I have had a really difficult time finding shoes that work for me and my pain.
An employee at a different shoe store suggested that I go to Road Runner because of their technology. I have to admit, that when I first walked in I was going to turn right around and walk out. I was completely intimidated by the athleticism of the staff and most of the customers. I am not in athletic form at all right now. But I was greeted so sincerely that I felt myself completely drawn in at put at ease.
I have worked as a medical assistant for over 20 years, and have been in many physical therapy practices recovering from various orthopedic surgeries. The "Shoe Dog Pro", was amazing. She asked tons of questions, really listened to everything I had to say, explained the entire process to me as we were going through it. The 3-D Peak Pressure test was super interesting, but the thing that really got me was watching the video of my feet while walking on the treadmill. She was able to explain my gait to me in a way the no PT ever has. She saw the swelling over the one fused joint and I told her that was a daily struggle. She recommended the compression socks (which they gave me to use while trying on shoes - so I got to try it out for free). I told her I was leaving in two weeks for a three week vacation where I would be on my feet a lot and walking a ton. She made me feel like it was her mission in life to get me into the perfect shoe.
After the evaluation she turned me over to the person who would actually help me pick the shoes out. She gave him the computer printout and for lack of a better term, gave him report on me. Just like I used to give report on patients to their doctors before they were seen. So impressed. Jake (the "Fit Expert) asked me a couple of questions, gave me two different rollers to try out (rolling on the soles of the feet to stretch and relax them) while he went to grab some shoes. He came out with six boxes! He didn't really talk up any one shoe, just but the orthotics in them, tied them up and let me walk and talk. He asked what I did and didn't like about each one, tied one pair up a different way, and helped me narrow down to the two I like best.
I know this will sound ridiculous, bu I have NEVER had a pair of shoes that fit me or felt as great as these. I was so impressed with this place, I took a bunch of brochures that I am leaving at my foot surgeon's office when I have my appointment next week. I doubt I will ever go anywhere else to buy athletic shoes. They aren't necessarily cheap - but SO worth every penny. And they have a 90 day return policy - even if you've worn them a lot. Love this place!
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