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  • I have had State Farm for 41 years and was dropped. My husband and I have used Mike Bucca of State Farm in Scottsdale for 19 years. Since we had to go to another company and moved all of policies to the new company we have had problems with State Farm. My husband called and talked to Mike personally to cancel all of our policies, and Mike shared that he would issue a refund for the rest of the month. On January 26th we had another monthly fee withdrawn from our checking account for over $500.00. I called and spoke to Mike on January 29th to remind them that we canceled all of our policies and he had zero recall or documentation. Mike Bucca told me if I want have my husband call and yell at him and maybe/hopefully we can do business with him again! Today is February 6 th and still no refund. My husband called today and talked with Dawn who is usually very helpful, but she snapped at my husband and he didn't understand why or what she was telling him. I called her later for clarity and to tell her that we have checked with our bank and there isn't a refund yet. Dawn was so rude to me and when I asked her why she was talking to me in that tone, it got worse! Dawn informed me that they have now canceled all policies as of January 31, 2018, not January 15, 2018 as Mike initially stated. We are very happy with the professional service and follow up that we have received with Hill & Usher! Thank you!
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