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  • I am here visiting from out of town and after a day of shopping we stopped at the Metro Center Mall Food Court. I think this restaurant must've recently opened because I didn't notice it when I was visiting last year. I love catfish and so decided to give it a try. As I walked up to it, I first noticed that from a distance it looks nice (nice sign is what attracted me) but as I approached I saw it was very barren looking. It really didn't look appealing at all. The girl at the cash register had samples and so I had one and it was good so I ordered a 6 piece catfish meal with a side of onion rings and cole slaw. I asked about the cole slaw and the girl behind the counter said it was "really good". I placed my order. I attempted to pay but there was a problem with the cash register so she went in back to get someone to help her and a young man came out. He looked like he was the cook. He punched some keys on they register and showed her what was wrong and then went to the back. First thing I noticed was that he used the register keys and didn't have gloves on. Anyway, I paid and she said it would be ready in 10 minutes. After about 5 minutes I walked up and my order was ready. First of all, the cole slaw is so sweet. It is not "really good". It has too much slaw sauce on it. Much too sweet. The onion rings tasted good. The catfish was really and I mean really deep fried. It didn't taste exactly like the sample I had tasted at the counter. I couldn't really taste the catfish, just the deep fried batter. The red dip that came with it was just extremely hot. I don't know what it was but it didn't help the flavor of the catfish. But I was hungry so I ate the catfish. Here's what really made me angry and caused me to write this review though: When I was down to the last two pieces of fish I noticed the styrofoam underneath it was eaten away. I realized that they must've set the very hot fish directly in the styrofoam tray and it had melted the styrofoam and I had eaten it!!! I just thought how could someone be so unaware that this could happen?? I don't really want this place to close as I think the catfish idea is a good one. It wouldn't take much to spruce the place up. Train the employees and make sure they know how to be friendly to the customers. Teach them customer service. Get rid of the styrofoam or use paper. They could have also asked me if I was going to eat there or take it as they could save money on plastic bags by not using them for every order. People order their food, walk 15 feet away and throw the bag in the garbage. You need a plastic bag for this? Lot's of unconscious thinking going on at this place. If no changes are made, I will really be surprised if they are still in business when I visit Arizona again next year. POSTSCRIPT: A reviewer reminded me that not everyone's food preferences are the same so as to my stating the coleslaw was too sweet, let me say that even though I might have thought it was too sweet, others might not think so and may actually prefer it this way. So, disregard my statement about the coleslaw.
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