We took our rabbit here starting about two months ago when we noticed she wasn't acting normal. When we arrived not realizing that we needed an appointment, the staff managed to get us in anyway. When she unfortunately passed away, Aloha went above and beyond to show compassion and help us through the process of getting our bunny cremated and returned to us. We even received a card in the mail after that with an engraved heart pendant with Lucky's name on it. I would definitely recommend them to anyone, great service and amazing staff!