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| - In one word - EW. I do not write reviews normally, but the customer service is so terrible I must warn fellow yelpers. I will try be fair in my comments here and give credit where it's due (almost no where). Came here because a coworker loves it.
Before we get into the owner/manager's attitude problem, let's talk about the food first. We did the AYCE menu for dinner. the fact that they offer sashimi is a plus. I will say that the basics like salmon and hamachi were ok. Soft shell crab was ok too. But what is up with the Kama that took only three minutes to come out and has the texture of fish jerky? Also, the cajun albacore was not seared... more like half cooked to a hard texture. The uni was questionable in color for sure - almost brown. I wish I had read warnings about that, and the big ball of rice in previous reviews prior to going. We did over-order unfortunately, and my friend wanted to get all our orders of uni in one go - there were four of us. I interrupted and said let's get half for now, which would be 8 pieces. Well, guess the server heard what my friend said but ignored what I said. Because 16 pieces came out. We wanted to send it back but then decided to just suck it up... what could go wrong? A LOT.
Not all of us ate it because of the weird color. My friend was struggling to eat it all, so he left some rice. The server took our plates away with the rice, and warned us that because this is AYCE if we continue to leave rice, they will have to charge us. OK, point taken. So we were good about the rest of the rice we had. But no matter. They charged us $12 extra for the rice anyway. And tack on 18% gratuity for our party of four. It would have been nice to be given the chance to rectify our mistake instead of just taking the plates and adding the charge. But whatever. We did not dispute it. We did, however, we feel compelled to let the server know that she made a mistake of bringing out 16 pieces. So we told her upon paying. All she needed to say was sorry, we misundestood each other. But instead, she decided to get defensive and said we ordered a lot of sashimi anyway (so?), she had to charge us extra for the unfinished rice from the sushi... which, btw, we did not even bring up. Then she grabs whom I shall call crazy old bat (and I assume is the owner).
Well, COB began to throw her arms and get all defensive about how 8 means 8 orders of two, and then got all defensive again about the extra charge. Again, we were not disputing it. Just pointing out your error. COB also turned her back to us, pointed at our credit cards in the server's hand, and told the server in this matter-of-fact tone to "just charge them!" then walked away without letting us finish what we had to say. What a psycho. Perhaps there was miscommunication on both our parts, but to be talked down to like that is a whole other issue I am NOT ok with. I am in the service industry and I can't imagine anyone in our company talking to a customer like that and keeping their job. Bill came to almost $40 per person.
I'm giving this one star because yelp makes you give a minimum of one. Whatever point they scored was quickly taken to a zero with that crap show they gave at the end. EW! Take a hike, hikari.
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