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  • *Took my key in somewhere actually reliable to be examined and it's been verified it was actually crushed. Thanks guys! Please avoid this place. They are only looking out for themselves and the money they take from you. Awful service and I completely regret bringing my vehicle here. They broke my expensive Prius key, tried blaming me for it AND didn't replace it. I went to get my headlights replaced. Waited two hours in the waiting room, relieved to have finally gotten it done. My Prius key is electronic and was working perfectly normally before I handed it over to them. The key was less than a year old and I had just replaced an older one for at least 400 something dollars. They are NOT cheap. They give me the keys back to my car and I walk out thinking I'm home-free , click on my button and it won't even press in, doesn't function whatsoever. Furious that someone was careless with my key, I walk back in keeping my cool and the manager "Takes a look at it" aka frantically looking up what to do on his computer and asks me if he can open it to look and I said "as long as you don't break it more and know what you're doing." He did open it, but absolutely did not make it any better and obviously had no idea what he was doing. Nobody fixed my problem. The manager, Devon, actually had the nerve to suggest it was "finger grease." Seriously unbelievable and AWFUL management. The key isn't even a year old yet, and it was in perfectly functioning condition before I gave it to this mess of a business. Not sure how a key goes from completely functioning without any signs of damage to completely broken and not functioning at all coincidentally within the same time frame that my key was within their hands at their establishment. Riiiight, "finger grease." .It's been 3-4 months and still nobody has fixed this issue Still can't lock my door, my car is unsecured, thanks to the irresponsible and wreckless behavior of the employees.
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