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| - I went to this office based on the reviews. I spoke to Sarah on the phone and requested an evening appointment for myself and my husband. She said that she could get us in much faster, on a Saturday. I thought that was great, since I was calling on a Wednesday and getting in that very Saturday. She told us it was a 'walk-in' process and had been working really well, with positive patient feedback. I told Sarah that while that sounded good, I didn't want to wait a long time, as my husband especially wouldn't like that. She said she completely understood and assured me, the wait wouldn't be long. She told me to be there by 9 am and said we would be seen quickly. She even said I could come at 10 am...I chose the 9 am. She told us to fill out the paperwork before hand, so it will be even faster. Sarah also said that families are seen together, so my husband and I would be in and out at the same time.
The day of the appointment, we arrive just before 9 am, all paperwork done and are told that we can't be seen until at least 9:45 am! The office was so busy, with people filling the waiting room. Sarah didn't even look up at us to give eye contact as she spoke and we didn't recieve a well reception. Felt like cattle in a huge heard. We spoke to the other person at the desk, (Jay, I believe), so said we could wait or come back at 9:45. We went for coffee and came back at 9:35. We sat until 10:20 when I got up to ask what was taking so long. A woman was shuffing the charts around and happened to have mine in her hand. She seemed peeved that I was at the counter as she and Sarah talked. She aburptly asked if she could help me, and I asked how much longer....she showed me the chart and asked if that was me, I said yes, and she walked me in a room...left the door open and then finally came back to me in 10 min's! She never addressed me by name or told me who she was. I still don't have clue to who she was...she wasn't a doctor, but she did do a bunch of assessments on me...in a HUGE rush!
My husband went to ask why he wasn't called next, and Sarah said she had to go in order of how people came in...(uh, we came in together!). She also told him , "I told your wife to be here at 8:30" This boiled my blood, as it was a complete lie...she offered 9 or 10 am. I have the email for proof that she said 9am. I felt she lied on purpose to him, thnking I wouldn't know and it would save the office face for treating people so bad. I really felt that they tried to squueze as many people in, making us wait for 90 min's to be seen, plus the time of the appointment and being left in rooms for 10 min's at at time as people came in went and shuffled us around doing tests.
Dr. Lee seemed nice, he is the only one who finally used our names and introduced himself. He left us in a room and came back and asked if I was taken for the 'puff' test. I just looked at him. He seemd upset, shot out of the room, and then the lady came in to take me away for that test.
I am sure that the doctor's are good. But in the end we felt like it was all about collecting the most money that day and nothing about patient care or customer service. We are done, and will not be going back. There are plenty of other eye doc's in the area and I'm sure someone else will make us feel welcome and address us by name and give eye contact and not lie to our faces like Sarah did. Had I know they opened at 8 am...I would have been there.
Good luck....but please do avoid Saturdays!
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