After what could easily be labeled the worst and most frustrating week of my life, I was ready to be let down by yet another company in the fiasco that was "this week." When it rains it pours but someone had an umbrella for me. As soon as I walked into enterprise, Matt was eager to help me out, answer my flew of questions, make sure I understood everything and that I was happy. My economy car was not available, so I was upgraded to a compact, which was more than appropriate. The day after, I awoke to a voicemail from Matt making sure that I was satisfied with everything and gave me his personal number if I needed anything else or had any additional questions. Little things add up to something big. I cannot personally thank him or Enterprise enough.