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  • If there were a way to give negative stars, I would. My experience began on 11/27/13. I had made reservations to rent a car for a road trip to California. Everything went smoothly until I tried to leave the lot in the car. The gate attendant swiped my credit card continuously until it finally rejected. He then sent me back to the desk, saying my card had been rejected (there was plenty of credit when I pulled in to the rental center). The desk clerk and the manager on duty tried to help, but it took them over 2 hours to find the merchant number the bank needed to back out all the unnecessary authorizations that had been placed. For my trouble they upgraded the car and told me to bring it back on an empty tank. This was also noted on my reservation/rental agreement in the Hertz system. When I returned, the check in person alerted me that I had brought the car back empty. I told them what happened, and she sent me upstairs to the main desk. The clerk I had been working with was there and remembered the situation, and she quickly made more notes in the system and tole me everything was fine, don't worry about it. 4 days later, a charge for $145 appeared on my credit card - FOR A TANK OF GAS - because I had returned the car empty. So, I called the rental agency and talked with the manager on duty. She promised to look into it and call me back within 3 hours. That did not happen. I called again, this time reaching the manager I had been working with on 11/27. After 3 phone calls, including on to my credit card company, I was assured the charge had been reversed and everything was fine. NOT SO. A month later, the gas charge is STILL on my card. One would think that after the initial problem, the actual agency manager would step in and make sure everything was fixed. I have never once heard from him, despite all the hours and trouble I have amassed in just trying to rent a car for 3 days. I must say, this is by far the worst rental experience I have EVER had. I will never rent from Hertz again, ever. If you choose to, be very careful about the charges. Check, check, and double check. Better yet, find another company to rent from. That's what I intend to do.
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