Crystal is absolutely PHENOMENAL. I am so happy I tried it out. I'm so protective of my two boys (Labs) and I do not typically let strangers watch them while I'm away. But my previous sitter cancelled on me TWO HOURS before I left for the airport. I called Crystal frantically and she offered me a more than reasonable price for how last minute it was. She took the time to answer my questions to ensure I was comfortable and she verified my directions I gave her. When I got off the plane from my 13 hour flight Crystal had sent me videos and pictures of her walking my boys, taking them to the dog park like I asked, seeing them play with her two little dogs... I was elated. If there were 10 Stars available, it would not be enough. Highly recommended!