If there was a zero star I would have given it to them. I took my wedding ring into to get appraised to them and they told me that it was not worth a whole lot since it was a European cut diamond and that the my would give me maybe 1500 for the ring even though I had it previously appraised for close to 10k for insurance purposes. My gut feeling was that they were a rip off so I left. I later went to someone different to get a appraisal and the ring was appraised for close to 8400! I would recommend you stay far away from this place unless you want to taken advantage of.