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| - We always enjoyed going to Charlotte Cinemas at Crownpoint. We loved the new recliners and I liked the system of ordering food. After our visit today, we will not be back.
Just as we were getting to the theatre this afternoon, my 9 year old said his head was hurting. He didn't want to leave so we went into the theatre, ordered food and sat down. As soon as we were settled in he said his stomach was upset. He's on the autism spectrum and has recently started having headaches. Occasionally, he has thrown up when he has one. Because the theatre is so far from the bathroom, I was trying to be proactive (and keep your theatre clean) and went to the counter to ask for a bag or bowl in case he became ill.
I explained what was going on in detail including the fact that he's autistic to an associate behind the counter and asked for a bag or bowl. He went to ask the manager, came back and said, "The manager said no." Really? I was astounded. There were plenty of large bowls on a shelf that I could see in the kitchen from the cash register. After I stated my case again, the associate went into the kitchen and got a bowl for me. He was very nice and said, "I just went and got it." I thanked him and asked him where the manager was. He said he was on the other side of the customer service area.
I made my way over to the manager. I explained the situation to him and told him how ridiculous it was that he denied a simple request to help my disabled son. I wasn't asking for anything that would cost him or the business money. He stood there amongst his employees and never said a word to me. Nothing. But, his actions and lack of words spoke loudly.
The manager's insensitivity and lack of empathy exhibited nothing but ignorance for him, your company, your training or your hiring practices. Carolina Cinemas certainly isn't the only one we've encountered that obviously lacks sensitivity training. Many employees of businesses do not take the time to understand when behavioral/emotional issues with autistic children arise and are quick to judge and/or make snide comments. I hope you'll take this experience and incorporate proper training into your orientation moving forward. One in 68 children today are on the autism spectrum. As a mom of a child with special needs, my job is to fight for him and others like him. For more on autism, you can visit www.autismspeaks.org.
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